How to complain
Email [email protected] with "Complaint" in the subject line. Please include:
- your name and account reference, or your application reference
- what happened and when
- what you would like us to do
What happens next
- Acknowledgement. We confirm that we have received your complaint within 1 business day.
- Response. We aim to send you a full written response within 3 business days. If we need longer, we tell you why and when you will hear from us.
- Review. If you are not satisfied with our response, reply within 30 days and ask for a review. A senior member of staff who was not involved in the original response will review your complaint and reply within 10 business days.
If you are still not satisfied
There is no financial ombudsman, regulator or independent complaints scheme that covers NexusFinX. You may take legal action under the account terms.